Privacy Policy

Effective Date: May 2025

At Glovex, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us — and outlines your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We collect personal information that you provide to us, such as:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely — we do not store full card details)

We may also collect:

  • Order history
  • Account login details (if applicable)
  • Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We process your personal data to:

  • Fulfil and manage your orders
  • Communicate with you about your orders, returns, or inquiries
  • Provide customer support
  • Send you updates, offers, or marketing emails (if you’ve opted in — you can unsubscribe anytime)
  • Improve our website, products, and services

We only process your data where we have a legal basis under GDPR, such as contract fulfilment, legitimate interest, consent, or legal obligation.

3. Sharing Your Information

We do not sell or rent your personal information to third parties.
We only share data with trusted service providers as needed, such as:

  • Payment processors
  • Shipping partners
  • IT and website management providers

All partners are required to handle your data securely and only for the purposes we specify.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Payment transactions are handled using secure, encrypted systems.

5. Your Rights (Under GDPR)

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct or update inaccurate information
  • Request the deletion of your personal data (subject to legal or contractual limits)
  • Object to or restrict certain types of data processing
  • Request data portability
  • Withdraw consent at any time (for processing based on consent)
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at info@glovex.co.uk.

6. Cookies & Tracking

We use cookies and similar technologies to improve your website experience, analyse traffic, and deliver relevant promotions. You can manage cookie settings in your browser at any time.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be posted on this page, and we encourage you to review it periodically.

8. Contact Us

For any questions, requests, or concerns about your data or this Privacy Policy, please contact us:
Email: info@glovex.co.uk